Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must also have the tags attached to the product.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Item with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please contact us to receive a return address: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The SneakerCA ("we" and "us") is the operator of (https://www.thesneakerca.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
The SneakerCA will not accept returns due to change of mind.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(The SneakerCA) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 5-7 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
The SneakerCA will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The SneakerCA encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The SneakerCA at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service For all customer service enquiries, please email us at email@example.com
1. WHAT IS A PREORDER OR BACKORDER?
The pre-order item is an item which you have the chance to buy in preview from the new collection or a limited edition. It means that the object is still in transit when ordered and not immediately reachable in our warehouse. Once you run checkout it is important to affirm if the product is in pre-order or not. Delivery instances may also differ for pre-orders.
2. WHAT ARE THE BENEFITS OF A PRE-ORDER OR BACKORDER?
The gain of shopping for an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is on hand in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically reachable in stock.
3. HOW LONG WILL SHIPPING TAKE WITH MY PREORDER OR BACKORDER?
Waiting time differ from item to item. Usually, the estimated ready time is of 25 working days or 2-3 weeks from the date of release of the item or date of purchase of backorder item. Once that the object is available in our warehouse, your order will be dispatched within two days.
3.1: Please hold in thought that if you placed an order containing a pre order or back order item, the whole order will be on hold and dispatched at once.
4. WHAT HAPPENS IF ITS DELAYED?
The items of our collection are exclusive. For this reason, the manufacturing procedure requires various production and processing steps. The production sequence is linear, though mistakes can also occur.
4.1: In the unlikely event of a delay, our Customer Care will get in contact with you as quickly as possible.
5. CAN I MIX INVENTORY AND PRE-ORDER/BACK ORDER ITEMS?
Absolutely yes! You can:
5.1: Create two distinct orders: one including objects accessible in inventory and the different which includes items in pre-order. The one along with reachable objects will be dispatched in accordance with our delivery times policy.
5.2: Place a blended order and wait for the objects in pre-order to arrive. In this case, the complete order will be hold and dispatched entirely.
5.3: Contact our Customer Care for further information on pre-order products.
6. CAN I CANCEL A PRE-ORDER/BACK ORDER ITEM?
Yes you can, simply keep in mind that pre-orders may be canceled within two hours from the purchase. From that moment on it might not be possible. If you have changed your idea about the product purchased in pre-order within two hours, you can cancel the item from your order through contacting our Customer Care team.
7. CAN I AMEND MY ORDER?
Yes! It will be possible to alternate the sizes of the items covered in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, changes are no longer assured and it won't be possible to exchange items protected in the order.